Frequently Asked Questions (FAQs) About Epic Escapades

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What services does Epic Escapades offer?

Epic Escapades offers a wide range of travel and event planning services, including:

• Tailored travel packages for families, couples, and groups.

• Accommodation bookings.

• Guided tours and safaris.

• Corporate team-building events and functions.

• Birthday parties and special event packages.

Can I customise a travel package to suit my needs?

Absolutely! All our packages are fully customisable to meet your preferences, budget, and requirements. Share your ideas with us, and we’ll handle the rest!

What destinations do you cover?

We specialise in South African destinations like Cape Town, Durban, and the Kruger National Park. We also offer international packages to Mauritius, Zanzibar, Dubai, Maldives, and more.

Easy Booking and Payment

How do I book a trip or event with Epic Escapades?

You can book directly via our website, call us on +27 81 667 0154 (local) or +1 206 295 9740 (international), or email us at info@epic-escapades.co.za.

What payment methods do you accept?

We accept all major credit and debit cards, EFTs, and secure online payments. Payment instructions are provided at checkout.

Can I pay in instalments?

Yes! We offer flexible payment plans for selected packages. Contact us to find out which packages qualify.

Is my payment secure?

Yes, your payments are 100% secure. We use encrypted gateways to protect your transactions.

Do you offer discounts or rewards?

Yes! Take advantage of our first-time booking discount, loyalty program, and referral rewards. Check our Deals section for the latest offers.

Value-Added Services

Do you arrange airport transfers?

Yes, airport transfers are included in selected packages or available as an add-on service.

Can you assist with visa applications?

We provide guidance for visa applications to selected international destinations. Contact us for help.

Do you offer travel insurance?

Yes, we offer travel insurance options to give you peace of mind during your adventures.

Can you handle dietary preferences or accessibility needs?

Of course! Share your specific requirements with us during booking, and we’ll ensure everything is taken care of.

Do you provide event photography and videography?

Yes, our professional photography and videography services are available for birthdays, weddings, and corporate events.

Packages and Inclusions

What is included in your travel packages?

Our packages typically include accommodation, guided tours, activities, and meals. Some also feature flights, airport transfers, and exclusive perks. Specific details are outlined for each package.

Do you offer guided or self-guided tours?

We offer both! Choose guided tours for a stress-free experience or self-guided itineraries for greater flexibility.

Are there family-friendly packages?

Yes, we have packages tailored for families, ensuring activities and accommodations suit all ages.

Do you cater to large groups or corporate teams?

Yes, our customised solutions for groups include accommodation, activities, and logistical arrangements.

Cancellations and Rescheduling

What happens if I need to cancel or reschedule my booking?

We have flexible cancellation and rescheduling policies. Refer to our Terms & Conditions page for details or contact us for assistance.

Will I get a refund if I cancel?

Refunds depend on the terms of your specific package. Reach out to us for clarity on your booking.

Can I transfer my booking to someone else?

Yes, most bookings can be transferred to another person. Contact us for support.

Location-Specific FAQs

What are your most popular destinations in South Africa?

Our top-rated destinations include:

• Kruger National Park for wildlife enthusiasts.

• Cape Town for its iconic Table Mountain and wine tours.

• Durban for beach lovers.

• Drakensberg for serene mountain retreats.

• The Garden Route for picturesque coastal drives.

Do you offer safari packages?

Yes, we specialise in safaris across Southern Africa, including the Okavango Delta in Botswana and Namibia’s vast deserts.

Are there adventure activities in your packages?

Definitely! Enjoy ziplining in the Magaliesberg Mountains, hiking trails, scuba diving, and more.

Can you help me explore cultural heritage sites?

Yes, our cultural tours include visits to places like the Mandela Capture Site and Robben Island.

Do you offer beach holiday packages?

Yes, we offer beach holidays in breathtaking locations such as Zanzibar, Mozambique, and Seychelles.

Event-Specific FAQs

Can you organise a corporate retreat?

Yes, we provide tailored corporate retreat packages with accommodation, team-building activities, and event logistics.

Do you offer birthday party packages?

Yes, we offer fully customisable birthday packages for all ages, complete with themed décor, catering, photography, and more.

Can you plan a romantic getaway for couples?

Yes, our romantic packages include luxury lodges, wine-tasting tours, and private island escapes.

Do you organise year-end functions?

Yes, we provide all-inclusive year-end function packages, from venues to activities and catering.

Can you arrange group tours for schools or educational institutions?

Yes, we offer educational tours and adventures designed for schools and universities.

Do you host travel trivia or themed events?

Yes, we organise fun events like travel trivia nights to engage families, groups, and corporate teams.

Destination and Logistics

How do I know which package is right for me?

Contact us for a free consultation, and we’ll help you choose or customise the perfect package.

Can I include multiple destinations in one trip?

Yes, multi-destination packages are available for those wanting to explore more in a single itinerary.

How far in advance should I book?

For international trips, book 2-3 months in advance. For local trips, aim for 4-6 weeks.

Do you arrange transport for day trips?

Yes, transport is included or available as an add-on for most day trips.

Are your packages suitable for solo travellers?

Yes, we offer solo-travel packages and group tour options for those wanting to meet others.

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